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Responsible Gaming Policy – Pinko Online Casino Canada

Our Responsibility

At Pinko Online Casino, we are dedicated to ensuring that online gaming remains a source of entertainment, not a cause of harm. We understand that while most players enjoy gambling responsibly, some may face challenges in maintaining control. This policy outlines our preventative measures, available tools, and resources to help you play safely.

Keeping Gambling Fun

Gambling should be a recreational activity that fits comfortably into your lifestyle. If you’re worried that it’s starting to cause problems, consider asking yourself:

  • Have you ever spent more than you intended on gambling?
  • Do you gamble to escape stress or negative emotions?
  • Have friends or family expressed concern about your gambling habits?
  • Do you try to recover losses with larger bets?
  • Have you neglected important responsibilities because of gambling?

You can take a free, confidential self-assessment here: Gamblers Anonymous 20 Questions.

Self-Exclusion Tools

We offer self-exclusion programs to give you the ability to pause your account for a set period. Available options include:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime (permanent ban)

How to activate:
Sign in to your account and navigate to the Responsible Gaming section, or contact [email protected]. Once activated, your account will remain locked until the exclusion period ends. Lifetime exclusions cannot be reversed.

Cooling-Off Periods

If you want a shorter break without fully excluding yourself, you can use our cooling-off feature. Available timeframes:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

During this period, deposits and betting will be blocked, and access will automatically resume after the chosen time frame.

Professional Support Resources

If you think gambling is becoming a problem, these organizations offer free and confidential help:

Underage Gambling Prevention

We strictly prohibit anyone under 18 from playing. Any account found to belong to an underage user will be closed, winnings forfeited, and funds returned.

Our safeguards include:

  • Age verification during registration
  • Additional proof-of-age checks when necessary
  • Marketing campaigns targeting only legal-age audiences

Parents and guardians can use filtering tools such as:

Tips for Safer Play

  • Decide on a budget and never exceed it.
  • Take breaks to keep gambling in perspective.
  • Avoid gambling while stressed, tired, or under the influence.
  • Don’t chase losses — view each session as entertainment, not income.
  • Keep gambling as one of many hobbies.

Contact Us

For help with responsible gaming tools or account restrictions, email [email protected]. All communications are confidential.